Data Stewardship & Privacy Protocol
At cleanhaveno, we treat your personal information with the same meticulous attention we bring to your physical spaces. This document outlines exactly what we collect, why we need it, and how we protect it. No vague terms, no hidden clauses—just clear, operational transparency.
Effective Date: . We operate under strict French and EU data protection regulations (RGPD/GDPR). Our policy is designed to ensure you maintain full control over your data while receiving the responsive service you expect from Paris's premier cleaning agency.
We never sell your data. We never share it with third-party marketers. We use it solely to coordinate bookings, execute services, and maintain the quality standards of our operations. Below, you will find the specific categories of data we process, the legal basis for each, and your rights regarding that data.
What We Process & Why
Identity & Access
RequiredWe collect your name, email address, and phone number to confirm appointments and send service confirmations. For invoice processing, we require your billing address.
Service Logistics
ContextualAccess codes, alarm instructions, and specific surface materials (e.g., marble, parquet) are collected to ensure our team arrives prepared and avoids property damage.
Site Interaction
OptionalWe log IP addresses and browser type for security monitoring (fraud detection) and to optimize our booking interface. This data is anonymized after 7 days.
Your Control Center
Under RGPD, you possess specific rights. We have built the infrastructure to honor them immediately upon request.
- • Access: Request a copy of all data we hold.
- • Rectification: Update incorrect details instantly.
- • Erasure: "The Right to be Forgotten." We delete everything.
- • Portability: Export your data in a machine-readable format.
Exercising Your Rights
We believe data privacy is not a feature, but a fundamental operational standard. If you wish to exercise any of the rights listed to the left, you do not need to navigate a complex web form or wait weeks for a response.
Simply email [email protected] from the address associated with your account. Use the subject line "Data Request," and we will verify your identity and process your request within 30 days.
Verification Protocol
To protect your security, we will ask you to verify your identity via a confirmation code sent to your registered phone number (+33 1 45 63 09 90) before processing deletion or export requests.
Security Architecture & Retention
Encryption & Access
All data transmission is secured via TLS 1.3. Data at rest is encrypted using AES-256 standards. Access is restricted strictly to operational staff required for service delivery.
Incident Response
In the event of a breach, we notify affected users and the CNIL within 72 hours.
Data Lifespan
- Active Clients Duration of contract
- Prospective Quotes 90 days
- Former Clients 12 months (for tax records)
- Website Analytics 7 days (anonymized)
Questions About This Policy?
Our Data Protection Officer is available to answer specific questions regarding this policy or your personal data handling.